Effective date: October 25, 2026
You can request deletion of your shared KORLIX account and associated data, including KORLIX AI, KORLIX Social and KORLIX Messenger, from Korlix INC through either route below. Deleting this account affects all of these apps; uninstalling or signing out of Messenger alone does not delete your account. You do not need to reinstall the app or buy a subscription to send an email request.
1. Request in the app
Sign in, open the Korlix Account panel and select Request account deletion. In KORLIX Messenger, open Account & help and select Request KORLIX account deletion. Submit the request using the account you want deleted. If you cannot sign in or that control is unavailable in your version, use email.
2. Request by email
Email support@korlixdeveloper.com with the subject Delete Korlix AI Account. Send from your account email where possible and identify the KORLIX account concerned. Do not send your password, authentication codes, full card details or copies of sensitive identity documents in the initial email. If you no longer control the email address, explain that so support can arrange appropriate verification.
What happens next
The in-app action creates a deletion request for review; it does not instantly erase the account. Support verifies ownership, clarifies any organization records or retention exceptions, and explains the expected timeframe. We process verified requests without undue delay and within any deadline required by applicable law. We notify you when processing is completed or explain a material delay. An acknowledgment alone is not confirmation of completed deletion.
Data covered by account deletion
The request covers your account/profile and associated KORLIX-held content, including saved memories and agent data, Social profile and account-associated content, business and CRM records, Bookkeeping and Tax Prep data, uploaded receipts and files, studio projects and media references, Workforce and FieldProof records within your authority, saved meeting recordings, connected calendar details and associated connection credentials. Connected payroll and other provider-held business records need separate provider handling. Relevant storage files must be addressed as well as database records. Applicable provider-side deletion requests are handled as part of the process.
Shared organization records, another user's independently held content and records subject to a legitimate retention exception may need different handling. We explain what is removed, de-identified or retained. Deletion cannot recall recipient copies, public reposts or exports you have downloaded. Chat/history caches stored only on your device must be cleared on that device; deleting cloud data does not remotely erase every local copy.
Information that may be retained
For App Studio customer portals, deleting an owner's account removes their portals, memberships, requests and replies, and queues associated stored attachments for deletion. Deleting a customer's or staff member's account revokes that person's access; records they shared with another portal owner may remain in that owner's business records. Contact the portal owner or KORLIX support to request removal of those shared records. Disabling a portal temporarily retains its data until it is removed.
Limited transaction, tax/accounting, security, fraud, moderation or dispute records may be retained where a specific legal obligation or legitimate security reason requires them. We restrict their use and keep them only for the applicable obligation or unresolved matter. Backups may expire later than active records under the relevant backup process. Ask support for the categories, reason and applicable retention period for any exception in your case. A feature's audit trail does not justify keeping all account data indefinitely.
Delete selected data without closing your account
Where the feature provides removal controls, you can delete saved notes, projects, reports, photos, recordings or other items individually. Removing a source photo, attachment link or financial entry may not remove derived results, original storage files or minimal audit/usage receipts. Contact support for deletion assistance with an item you cannot remove yourself.
- Receipt Wiz: deleting a receipt removes the single shared record and its files from Receipt Wiz, Bookkeeping and Tax Prep inboxes. CSV contains extracted fields; download original receipt files separately before removing records you need.
- Social Auto Dump: Only for me hides a selected sent or received message from your own history. For your own sent message, For everyone removes it from both participants' histories in a direct chat or all participants' histories in its group chat when the timer expires. These controls restrict conversation visibility and new attachment access; they do not physically delete the stored message or attachment, erase reports or backups, or recall downloads, screenshots, already delivered notifications or temporary attachment links before they expire. Request selected-data or account deletion if you need retained KORLIX-held content addressed under the applicable retention rules.
- Social last login: turn off Show online status and last login in Social profile settings to hide both indicators from other members. This changes member visibility rather than deleting account authentication or security records.
- Agent memory: forget/clear controls stop retrieval but can retain the stored text. Specify retained agent memory when requesting deletion. Main-chat memory notes have their own removal controls.
- AI permissions: Korlix Account → Legal & Privacy lets you reset saved AI-sharing choices for the current account on this device. This does not erase earlier provider requests or saved records, change other devices, or stop active sessions and enabled automations.
- Workforce: photo and location evidence expiry is separate from deletion of attendance and work records. Ask the workspace owner or support about records held by an employer.
- Connected services: disconnecting a calendar, meeting or payroll service does not erase that provider’s records. Pause automations and manage provider accounts separately. YouTube API data has the specific seven-day deletion rules in the Privacy Policy.
Cancel subscriptions separately
Before closing your account, export records you need and manage recurring subscriptions with the provider that bills you. For Apple open Apple Subscriptions; for Google Play open Google Play Subscriptions. Account deletion and uninstalling the app do not automatically cancel a subscription or create a refund. See Subscription Terms and the retention policy.